Open to new opportunities

Igor
Lopes

Project Analyst & Digital Operations specialist. Turning complex platforms, ambiguous problems, and cross-functional teams into measurable results.

CAPM® Certified BBA · Project Management Trilingual EN / PT / ES
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PROJECT ANALYST CAPM® · DIGITAL OPS
01

About

"I take complexity in platforms, in teams, in processes and turn it into clarity, momentum, and results."

I'm Igor M. Lopes, a results-driven business professional with a strong record in digital operations, e-commerce platforms, and process improvement. I hold a CAPM® certification and a BBA in Project Management & Information Systems from the University of Maine at Presque Isle (GPA 3.77).

My career spans high-throughput environments: managing Shopify B2C/B2B commerce for a major scientific association in Washington D.C., and supporting global aviation operations at Azul Brazilian Airlines, serving 600+ passengers daily with a 95% first-contact resolution rate.

Currently a Project Analyst with the PMI Goiás Chapter, contributing to the Innovation Pact Initiative. Targeting Operations Analyst, Project Analyst, and E-commerce Operations roles where digital platforms and cross-functional coordination create real business impact.

English Português Español
Igor M. Lopes
Igor M. Lopes
Location
North Carolina, United States
Certification
CAPM® Certified Associate in Project Management
Education
BBA · Project Management & Information Systems
University of Maine at Presque Isle
Targeting
Operations Analyst · Project Analyst · E-commerce Ops
Contact
igorazul@icloud.com
600+
Passengers served daily at Azul
95%
First-contact resolution rate
3.77/4.0
GPA - University of Maine
02

Capabilities

01
Project Management

CAPM®-certified across the full project lifecycle - scope, schedule, cost, risk, and stakeholder management from initiation to close-out.

WBSGanttRisk RegistersAsana
02
Digital Operations

End-to-end management of digital commerce platforms - pricing, invoicing, fulfillment coordination, and platform compliance across B2C and B2B channels.

ShopifyWordPressShipBob
03
Data & Reporting

Building Excel-based reporting systems for revenue analysis, billing reconciliation, KPI dashboards, and budget planning delivered to C-suite stakeholders.

ExcelKPI MonitoringMicrosoft 365
04
Financial Operations

AP/AR entries, financial reconciliations, vendor PO management, and audit-ready documentation - coordinating with CFO-level stakeholders on budget and revenue reporting.

AP / ARReconciliationPurchase Orders
05
Process Improvement

Identifying friction in operational workflows and designing solutions that reduce errors, speed up cycles, and scale with the team.

Process MappingSOP DevelopmentRoot Cause Analysis
06
Design & Communication

Producing polished deliverables - presentations, project documentation, and visual content that communicate with clarity and leave a strong impression.

FigmaCanvaStakeholder Comms
03

Experience

02/2026 - Present
Remote
Project Management Institute
Project Analyst · PMI Goiás Chapter
  • Support project planning and monitoring for the Innovation Pact Initiative, maintaining stakeholder registers, WBS structures, schedules, and communication plans.
  • Track project milestones, KPIs, risks, and deliverables; produce documentation and reports for leadership stakeholders.
  • Facilitate communication between project leadership and institutional stakeholders; maintain meeting records, decisions, and lessons learned.

Volunteer contract recognized under Brazilian legislation (Lei do Voluntariado - Law 9.608/1998).

09/2022 - 05/2024
Washington, DC
American Astronomical Society
Finance & Operations Specialist
  • Managed B2C and B2B Shopify operations, resolving pricing, invoicing, and payment issues across a high-volume digital commerce environment.
  • Executed financial reconciliations and closings; recorded AP/AR entries in ledger and maintained audit-ready financial documents for reporting and control.
  • Managed daily review and approval of 20+ job advertisement submissions on the AAS Job Register, ensuring billing accuracy and policy compliance.
  • Coordinated vendor purchasing and inventory replenishment by monitoring stock levels, preparing POs, and managing approval workflows with the CFO.
  • Built and maintained Excel reports tracking quarterly sales across multiple product categories; delivered recurring financial reports supporting revenue analysis and budget planning.
01/2017 - 06/2021
Rio de Janeiro, Brazil
Azul Brazilian Airlines
Customer Experience & Operations Agent
  • Managed airport operations assisting 600+ passengers daily, ensuring compliance, operational efficiency, and on-time flight performance.
  • Managed communication during irregular operations and disruptions, aiding customer rebooking and service continuity.
  • Resolved 50+ baggage and customer service cases per month using Excel tracking tools, achieving a 95% first-contact resolution rate and earning a formal recognition certificate.
04

Projects

10/2025 - Present
Founder
BÓRA: Drop 001: The Identity Collection
Founder & Project Lead · PMI Mentoring Program Capstone · Applied PM Practice

"Be Bold. Be Proud. Be You."

  • Founded BÓRA, a direct-to-consumer apparel brand built around identity and self-expression - developed as a PMI Mentoring Program capstone applying the full project management triangle: scope, time, and cost.
  • Developed the full business case, brand strategy, value proposition, and go-to-market plan as a structured PM exercise - applying WBS, risk register, cost baseline, and schedule management.
  • Built and deployed the e-commerce site on WordPress/WooCommerce (Hostinger), integrating print-on-demand fulfillment via Printify/Printful within a US$259 budget.
  • Managed the complete project lifecycle using PMI best practices - scope, WBS, schedule, cost estimates, risk register, and stakeholder management.
  • Presented final business case and project plan to PMI Santa Catarina Chapter; received positive mentor feedback on rigor and GTM rationale.
Brand Founding E-commerce PMI Methodology Scope · Time · Cost
05

Education

Bachelor's Degree · 12/2025
University of Maine at Presque Isle
Bachelor of Business Administration
Project Management & Information Systems
GPA 3.77 / 4.0
Certification · Ongoing
Google
E-commerce & Digital Marketing
Certification
CAPM®
Certified Associate in Project Management
Project Management Institute
06

Contact

Let's build something
worth remembering.

Open to Operations Analyst, Project Analyst, and E-commerce Operations roles. Trilingual and ready to hit the ground running.

igorazul@icloud.comEmail ↗ LinkedInProfile ↗ Download ResumePDF ↗

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